Terms of service

Terms of Service

Effective Date: August 4, 2026

Welcome to Oakoraa.shop ("Oakoraa", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase from Oakoraa.shop.

2. Products

Oakoraa specializes in the sale of furniture, including chairs, tables, and related home furnishings.

We strive to display our products accurately. However, colors, dimensions, textures, and finishes may vary slightly due to photography, screen settings, and the natural characteristics of wood and other materials.

3. Pricing

All prices are listed in the currency shown at checkout.

Prices are subject to change without prior notice. We reserve the right to correct pricing errors and cancel orders affected by incorrect pricing.

Applicable taxes, duties, customs charges, and shipping fees will be calculated during checkout where required.

4. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

Product unavailability
Payment authorization failure
Suspected fraud
Pricing or description errors
Violation of these Terms

If your order is cancelled after payment, you will receive a full refund.

5. Payments

We accept payment methods displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

6. Shipping and Delivery

Delivery estimates are provided for convenience only and are not guaranteed.

Shipping delays may occur due to weather, customs, supply chain disruptions, or carrier issues.

Risk of loss transfers to the customer upon delivery to the shipping address.

Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

Please refer to our separate Return Policy for complete details.

Unless otherwise stated:

Return requests must be submitted within the applicable return period.
Returned products must be unused and in their original packaging.
Customized or made-to-order furniture may not be eligible for return unless defective.
Refunds are issued after inspection and approval of returned items.

Shipping charges may not be refundable except where required by law.

8. Damaged or Defective Items

Please inspect your order immediately upon delivery.

If your item arrives damaged or defective, contact us within 48 hours and include photographs of:

The product
Packaging
Shipping label
Damage

We will determine the appropriate remedy, including replacement, repair, or refund where applicable.

9. Warranty

Unless otherwise stated, products are covered only by any manufacturer warranty provided.

Normal wear and tear, misuse, improper assembly, commercial use, accidents, modifications, or improper maintenance are not covered.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

10. Intellectual Property

All content on Oakoraa.shop, including logos, trademarks, product descriptions, photographs, graphics, and website design, is the property of Oakoraa or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

11. Prohibited Use

You agree not to:

Use the website unlawfully
Interfere with website security
Upload malicious software
Attempt unauthorized access
Copy or exploit website content without permission

12. Limitation of Liability

To the fullest extent permitted by law, Oakoraa shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the relevant order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Consumer Rights

If you are purchasing as a consumer in the United Kingdom or another jurisdiction with mandatory consumer protection laws, these Terms do not limit or exclude any statutory rights you are entitled to by law.

14. Privacy

Your use of Oakoraa.shop is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Governing Law

For customers located in the United States, these Terms shall be governed by the laws of the state in which Oakoraa is established, without regard to conflict of law principles.

For customers located in the United Kingdom, mandatory UK consumer protection laws shall continue to apply where required.