Shipping policy

Effective Date: August 4, 2026

Thank you for shopping at Oakoraa.shop. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

If we experience a high volume of orders or unexpected delays, processing times may be extended. We will notify you if there is a significant delay.

2. Shipping Destinations

We currently ship to:

  • United States

  • United Kingdom

Additional countries may be added in the future.

If your location is unavailable during checkout, please contact our customer support team.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Package size and weight

  • Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

United States

  • Standard Shipping: 3–7 business days

United Kingdom

  • Standard Shipping: 3–7 business days

Delivery times are estimates only and are not guaranteed.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier.

6. Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • Supply chain disruptions

  • Public holidays

Oakoraa is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided:

  • We may not be able to modify the order after shipment.

  • Additional shipping fees may apply if the package is returned and requires reshipment.

Oakoraa is not responsible for orders delivered to incorrectly entered addresses.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it:

  • Check around your delivery location.

  • Ask household members or neighbors.

  • Contact the shipping carrier.

  • Contact our support team if the package cannot be located.

We will work with the carrier to investigate the shipment.

9. Damaged Shipments

If your package arrives damaged:

  • Take photographs of the package and product immediately.

  • Contact us within 48 hours of delivery.

  • Do not discard the packaging until the claim has been reviewed.

We may repair, replace, or refund the damaged item at our discretion and in accordance with applicable consumer protection laws.

10. Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, VAT, or other government fees may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

11. Delivery Refusal

If a shipment is refused or returned due to an incorrect address, failure to pay customs charges, or failure to accept delivery, any refund issued may be reduced by:

  • Original shipping costs

  • Return shipping fees

  • Any applicable handling charges

12. Contact Us

If you have questions about shipping or your order, please contact us:

Oakoraa

Website: https://oakoraa.shop

Email: help@oakoraa.shop

Business Hours: Monday–Friday