Refund policy

Effective Date: 04-08-2026

At Oakora SHOP, we take pride in crafting and supplying quality wooden chairs and tables. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase (order number or receipt) is required.
Custom-made, personalized, or made-to-order furniture cannot be returned unless it is defective or damaged.

2. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery by emailing help@Oakoraa.shop. Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will review your claim and arrange a replacement, repair, or refund where appropriate.

3. How to Start a Return

To request a return, contact us at:

Email: return@Oakoraa.shop

Please include your order number and the reason for your return.

Do not send items back without receiving return authorization from our customer service team.

4. Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.
If you are returning an item because you changed your mind, you are responsible for the return shipping costs unless otherwise required by applicable law.
We recommend using a tracked shipping service for returned items.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

We replace items only if they are defective, damaged, or incorrectly supplied. If you need an exchange, please contact us at help@Oakoraa.shop.

7. Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it must follow our standard return procedure.

Custom or made-to-order products cannot be cancelled once production has begun.

8. UK Customers

If you are purchasing as a consumer in the United Kingdom, you may have additional rights under applicable consumer protection laws, including the right to cancel eligible online purchases within the statutory cancellation period, subject to legal exceptions.

9. USA Customers

Consumer rights may vary depending on your state. Nothing in this policy limits any rights you may have under applicable federal or state consumer protection laws.